Skip to main content

Categories >

F.A.Q.

 

Please make sure to visit our terms and conditions page before completing your order.

Before ordering

As stated in our terms and conditions, please be aware that we are not able to make corrections once an order has been submitted, This includes any changes to the address, shirt style, size, or color.

Where do shirts ship from?

Depending on your order, we will ship to you from our closest branch. We have facilities in Canada and the United States.

Do you provide tracking numbers?

Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.

Do you ship internationally?

Of course! We send internationally at a shipping cost of $9.50.

Do you provide tracking numbers?

Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.

Do your shirts come from safe facilities for workers?

Yes! We use Alstyle and Guildan brand shirts which are produced in North America.

How do I change the color of my order?

It's simple, at checkout you'll have a box where you can directly notify us of any required changes or special instructions for your package. Just make a note of what color you prefer and we'll customize your order. Please note that 5XL and 6XL sizes are very limited in colors other than Black and White.

What method of payment do you accept?

We accept paypal, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you do not need to register and account if you don't have one. You can pay one time by credit card.

What is the average wait time?

Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order.
The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH and 5-8 business days REGULAR.

Can I cancel my order?

Because our ordering system is automated, we are not able to cancel an order once it's been processed.

What is your return policy?

Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the t-shirt (excluding shipping costs). We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back shirts that do not fit or you simply want to return with a $7 restocking fee.

Contact retrogametees@gmail.com if you would like to return your order.